Overall Rating Score by sfwater.info Editors: Good, 72/100.
- Licensing & Trustworthiness: Mediocre, 60/100.
- Welcome bonus score: Good, 80/100
- Casino games: Exceptional, 93/100
- Casino Banking: Very good, 85/100
- Engagement of GOers: Poor, 40/100.
Reviewer note: Joo Casino might be considered a good online casino to play for users in Australia. The strong points are: great selection of games (operating under SoftSwiss gaming license) and easy casino banking. Welcome bonus is more than adequate, of a total estimated value of 190% of extra money to your min deposit of $30 as well as a good max wager bet (NZ$7) for wagering. The weakest side is licensing (Curaçao) which leaves a little protection to the players. Yet, we hope Joo Casino would obtain licenses from other regulators soon. Joo is included in best real money casinos Australia list.
Registration info & troubleshooting:
- Operating Company: SoftSwiss gaming license (White Label) -- Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao
- Licensee: Remote gaming licensing and supervision is provided by Antillephone N.V.
- ADR body: NA.
Joo Casino is another one representative of SoftSwiss casino family alongside with King Billy, Wild Tornado, Oshi Casino, etc. If you are interested in reading how these 3 casino brands stack up against each other, please see Joo Casino vs Wild Tornado vs King Billy Casino Comparison.
So, all SoftSwiss While label brands:
- operate under the same license granted to Direx N.V. by Curaçao gambling authority, have a huge selection of online slots (3000 slots or more),
- have the same banking (deposit & withdraw) facilities and policies
- internal operating currency of all SoftSwiss powered casinos is Euro as well as
- most often, they all share the same support team (there might be some exceptions though).
So, what actually is left for each single casino brand is marketing, including bonuses and promotions. There’s a strong reason to believe that bonus and loyalty program is the strongest point of each of these brands, which contributes to how they differ. Let’s have a closer look of Joo Casino bonus offers.
Joo Casino Trustworthiness
Trustworthiness Score by sfwater.info Editors: Medium --, 60/100.
Reviewer notes: The casino is licensed in Curaçao only, so players have only limited (if any) protection from licensing authority in case of any issues and complaints.
Complaints and Dispute Resolution
- Pre-dispute complaints body: Support Team
- Complaints final resolution timeline: Not Specified in T&C
- Alternative Dispute Resolution entity: Not Specified in T&C
- Dispute process info: NA
- Submit the dispute link: NA
Casino Welcome Bonus Review
Welcome bonus score: Good, 80/100.
Reviewer Notes to Joo Casino Welcome bonus:
Joo Casino offers a standard pack consisting of a decent match up of 150% to a moderate amount of $150 extra to your first deposit coupled with 20 Free spins on Sign up that comes without a requirements of making any deposit. Online Slot selection for Free Spins is nothing new (Gonzo’s Quest) but the max bet size for playthrough ($7) is higher than average, which is good for players. Yet, the play through requirements set at 50 times the bonus and /or winnings from free spins, which is slightly high. At this terms, you can hardly expect to cash out anything from Free Spins.
Joo Casino offers 20 No Deposit Free Spins and 4 Tier Welcome bonus pack of a total worth of 700 AUD in extra cash + 150 Free Spins:
- 150% to $150 (exclusive bonus) + 100 free spins (25x4 days) on Gonzo’s Quest by NetEnt
- 50% extra to the second deposit to $150
- 50% extra to the third deposit to $250
- 100% extra to the fourth deposit to $150 + 50 Free Spins
Deposit Bonus Terms
- A minimum deposit to trigger the bonus: $30 (Medium)
- Wagering requirements: 50 times the bonus amount (Medium --, higher than average)
- Max bet when wagering: $7 (Good)
- Time to wager bonuses: 14 days (Medium)
Deposit Bonus Wagering Terms:
Casino games contribution to playthrough requirements:
- Slots – 100% (except for the games listed in the next terms item below)
- Card games – Baccarat, Blackjack, Hi-Lo – 5% (except for games with a live dealer)
- Videopoker – 5%
- Roulette, Poker – 5% (except for games with a live dealer)
- Live Casino games - 0% -
- Other games - 0%
The following games are excluded from the deposit bonus promotion offer (46 slot games in total):
- Immortal Romance,
- All Aces Poker,
- Dr. Jekyll & Mr. Hyde,
- Lucky Angler,
- Big Bang,
- The Dark Knight,
- The Dark Knight Rises,
- Forsaken Kingdom,
- The Wish Master,
- Spinfinty Man,
- Egyptian Dreams Deluxe,
- Magic Oak,
- Dead or Alive,
- Devil's Delight,
- Champion of the Track,
- Robin Hood,
- Tomb Raider 2 ,
- Castle Builder,
- Kings of Chicago,
- Jackpot 6000,
- Jackpot Jester 50k,
- Joker pro,
- Mega Joker,
- Wild orient,
- Dragon dance,
- Bikini party,
- Tut's Twister,
- Stardust and Pinocchio,
- Eye of the Kraken,
- Golden Legend,
- Happy Halloween,
- Hugo 2,
- MULTIFRUIT 81,
- Pearls of India,
- Rage to Riches,
- Royal Masquerade,
- Sea Hunter,
- Tower Quest,
- Le Kaffee Bar,
- Village People Macho Moves,
- Mines of Gold,
- Pets Go Wild,
- Magic of Sahara.
Free Spins Bonus Terms
- Slots Game or Manufacturer: Gonzo’s Quest (NetEnt)
- Slots Machine’s Rating for Wagering: Medium
- Requirements for wagering of Winnings from Free Spins: 50 times (Medium --)
- Max bet during play through period: $7 (Good)
- Time to complete wagering: 14 days
- Max cash out limit for Winnings from Free Spins: $30
First Deposit Bonus value to player
- Bonus Spins value: $0.10 per spin
- Total bonus spins value: $0.10 per spin x 120 spins (20 No Deposit Free Spins on Sigh-up + 25 Free Spins after Deposit per day during 4 days) = $12
- Total sign up bonus value: 150% match of $30 + $12 in complimentary spins = $57, i.e. 190% your minimum deposit of $30
Joo Casino Deposit Methods
Casino Banking Score: Very Good, 85/100
Casino Banking Discussion: Casino banking is organized properly and KYC procedure is reported to run very fast. Banking and Withdrawal methods are adequate, and the casino website allows playing in different currencies including AUD. The only thing we noticed that may be improved is max withdrawal limit per month that’s now set at $12k ($2500 per week).
Depositing at the Joo Casino is available through the following payment methods:
- Credit and Debit Cards (Visa, Mastercard). Min: $20, Max: $4000. Processing: Instant.
- eWallets (Neteller, Skrill, Zimpler). Min: $20, Max: $4000. Processing: Instant.
- Online Banking (ecoPayz, iDeal). Min: $20, Max: $4000. Processing: Instant.
- Prepaid Cards (Paysafe). Min: $20, Max: $250. Processing: Instant.
The website allows playing for the following currencies: EUR, USD, NOK, AUD, BTC, CAD, PLN, CZK, DKK, CHF, RUB and AUD.
Joo Casino Client Verification procedure
Documents requested to verify a player’s identity:
- A copy of your passport, national identity card or driving license to verify your identity and age
- A recent utility bill or bank statement as proof of address
- Bank statement, credit card copy or screenshot from your e-wallet account as proof of ownership of the account used for depositing and/or withdrawing
Joo Casino Withdrawal Review
Withdrawal is available to:
- Credit and Debit Cards (Min: $50, Max: $4000).
- eWallets (Min: $50, Max: $4000).
- Your Local Bank transfer (Min: $500, Max: $4000).
Withdrawal Terms and Conditions:
- The minimal amount for withdrawal: 50€ or an equivalent.
- The internal operating currency of the Website: Euro.
- The maximum withdrawal amount processed to a player: $12 000 /mo ($2 500 per week)
- Transactions will appear on your credit card statement as: Not Specified in T&C.
For Withdrawal Procedure as well as Withdrawal time line, please see the relevant sections of, for example, Wild Tornado Casino review.
Joo Casino Support
- Live Chat available 24/7: yes
- Phone Support available: no
- Support team email: check company website